BRAUN PL5347 Silk-Expert Pro 5 IPL Hair Removal System Instruction Manual (2024)

ManualsPro Braun BRAUN PL5347 Silk-Expert Pro 5 IPL Hair Removal System Instruction Manual

: October 31, 2023
: Braun

BRAUN PL5347 Silk-Expert Pro 5 IPL Hair Removal System
Product Information
Product Usage Instructions
Description
Important Safety Information
GENERAL SAFETY
Precautions
How To Use
Cleaning, Maintenance and Storage
Troubleshooting
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

BRAUN PL5347 Silk-Expert Pro 5 IPL Hair Removal System

Product Information

The product is the Adapt 1, model number 90059365/V-21. It is a hair removaldevice that utilizes SensoAdapt technology. The device comes with a treatmentwindow, SensoAdapt skin tone sensors, LED power bars, a sensitive mode buttonwith indicator lights, a treatment button, a handle, a base station with aserial number, a mains cord, a glass filter, and three types of heads:standard head, wide head, and precision head (not available with all models).

The device is not recommended for use on red, grey, white, or blonde hair asit is not effective on these hair colors. It is also not recommended forindividuals who have had a laser skin resurfacing procedure on the area theywish to treat. A waiting period of 6 months is advised after such a procedurebefore using the device.

It is important not to touch the glass filter during or directly after use.Regularly inspect the filter for damage and do not use the device if thefilter is cracked or missing. The built-in reflector should also be in thecorrect place for proper functioning of the device.

Hair removal by lasers or intense pulse light sources can cause increased hairgrowth in some individuals, particularly females of Mediterranean, MiddleEastern, and South Asian heritage treated on the face and neck. Therefore, itis not recommended to use the device on any area where you may want hair togrow back.

Possible side effects of using the device include mild pain/discomfort in thetreated area, warm feeling or tingling sensations during treatment (whichtypically disappear after a few seconds to a minute), itchiness in thetreatment area, and skin redness during or after treatment (which usuallydisappears within minutes). In rare cases, swelling and redness that do notdisappear within two to three days, temporary changes in skin color, andblistering or burning of the skin may occur.

Product Usage Instructions

Before using the device, ensure that you have waited at least 6 months after a laser skin resurfacing procedure, if applicable.
Check the glass filter for any damage. Do not use the device if the filter is cracked or missing.
Make sure the built-in reflector is in the correct place before using the device.
Refer to the skin tone and body hair type chart to determine if your skin tone and hair color are suitable for treatment.
Choose the appropriate head (standard, wide, or precision) based on your needs and the available options with your model.
Plug in the base station using the provided mains cord.
Press the sensitive mode button to activate the device’s sensitive mode, if desired.
Place the treatment window on the area you wish to treat and ensure good contact with the skin.
Press the treatment button to start the hair removal process.
During treatment, you may experience mild pain/discomfort, warm feeling or tingling sensations, and itchiness. These sensations are usually temporary and should subside.
If you notice intense pain or discomfort during treatment or persistent pain after a treatment, stop using the device and seek medical advice.
After each use, inspect the glass filter for any damage. Replace if necessary.

Note : Always read and follow the complete user manual before using theproduct for detailed instructions and safety information.

Skin tone & Body hair type chart:

Suitable
Not suitable or effective for use

Please note that the skin tones above do not relate to the Fitzpatrick scale

Our products are designed to meet the highest standards of quality,functionality and design. Using professional light technology, BraunSilk·expert Pro5 Intense Pulsed Light (IPL) is a hair removal device that canbe used comfortably at home.

Description

Treatment window
SensoAdapt™ skin tone sensors
LED Power bars
Sensitive mode button with indicator lights
Treatment button
Handle
Base station with serial number
Mains cord
Glass filter
Standard head
Wide head*
Precision head not with all models

How Does Silk· Expert Pro5 Work?

Silk· Expert Pro5 is designed to help break the cycle of hair growth. Lightenergy is transferred through the skin’s surface and is absorbed by themelanin present in the hair shaft. The absorbed light energy is converted toheat energy (below the surface of the skin), which disables the hair follicle.Treated hairs naturally fall out over the course of a few days to 1-2 weeks

What to Expect

Immediately post treatment, you should not see any significant side effectsfrom treatment (Refer to section 4 for more information on side effects). Inthe first few weeks following the initial treatments, you will still see somehairs growing. These are likely to be hairs that were missed during treatmenti.e. they were lying dormant and not in their growth phase (Anagen) duringtreatment, when IPL is most effective. Around 6 weeks into the 12 weektreatment program you should see a reduction in hair growth. However, manyhairs may still not have been treated in their growth phase. It is importantto continue the weekly treatments. After the 12 week program, you should see asignificant reduction in hairs within the treated area. Any remaining hairsshould be finer and lighter in color. Continued monthly treatments, ortreatments as required, should maintain the reduction in unwanted hair.

Important Safety Information

Contraindications

DO NOT use the device if you have very dark skin. The Skin Tone sensors located near the output window of the device will determine the tone of your skin. If the Skin Tone sensors determine your skin is too dark for safe use, operation will be prevented.
DO NOT use the device if your skin has been artificially or naturally tanned recently or is burned from sun overexposure. Your skin may be extra sensitive following sun exposure and particularly susceptible to burning, blistering, discoloring or scarring
if you use the device. Wait 1 week until sunburn or tan disappears before using the device. Treating tanned skin with IPL may result in permanent Hyper (darkening) or Hypo (lightening) changes to the treated skin.
DO NOT expose treated areas to the sun. Wait at least 7 days after treatment before exposing treated skin to direct sunlight. Your skin may be extra sensitive following IPL treatment and particularly susceptible to sunburn. Apply sunscreen (SPF 15 or greater) to the treated area or cover the treated area with suitable clothing.
DO NOT use the device directly on the nipples, genitals or around the anus. These areas may have a darker skin color and/or greater hair density. Using the device in these areas may cause discomfort/pain or injure (burn, discolor or scar) your skin.
DO NOT use the device if you have a history of skin cancer or pre-cancerous lesions (e.g. nevi or a large number of moles).
DO NOT use if you are pregnant, lactating, as this device has not been tested with these individuals.
DO NOT use on dark brown or black spots such as birthmarks, moles or warts in the area you wish to treat. Using the device may injure your skin or make existing conditions worse. You may experience side effects such as burns, blisters and skin color changes or scarring.
DO NOT use if you have any skin condition in the treatment area, including psoriasis, vitiligo, eczema, acne, herpes simplex or active infections, wounds or blisters.
DO NOT use if you are under the age of 18 as this device has not been tested on these individuals.
DO NOT use on scars, tattoos or permanent make up in the treatment area.
DO NOT use on beard/facial hair for men.

Warnings

DO NOT use if you have a known sensitivity to sunlight (photosensitivity) or are taking a medication that causes photosensitivity e.g., certain antibiotics such as tetracycline, NSAIDS such as ibuprofen or retinoids such as Accutane and/or topical retinoids such as Retin A. Always check the instructions that come with your medical products to see if photosensitivity is listed as a side effect. Using the Silk Expert device on photosensitive skin could result in skin damage including blisters and swelling.
DO NOT use more than once a week on the same area. Damage of skin may occur after prolonged or repeated treatment on one site.
It is not recommended to use this device where dermal fillers are present.

Women who are using the Silk·expert Pro5 on the face:

DO NOT use if you have had a skin peel treatment on the area of theface you wish to treat. You should wait 30 days after a skin peel beforetreating.

DO NOT use if you have had a laser skin resurfacing procedure on the areaof the face you wish to treat. You should wait 6 months following a laser skinresurfacing procedure before treating.

EYE SAFETY

The device emits flashes of Intense Pulsed Light. Direct exposure ispotentially harmful to your eyes. Take care to follow the safety precautionsbelow. Possible eye injury (potentially leading to loss of vision) or skininjury if instructions are not followed. Protect the eye from exposure. Do notuse the device over the eyelids or close to the eye. The device can only beflashed if both Skin Tone Sensors (2) detect a valid Skin Tone reading.However:

DO NOT look directly into the treatment window (1) when the device has electrical power and is activated.
DO NOT attempt to flash the device towards the eye.
DO NOT treat areas around the eye (eyebrows or eyelashes).
ONLY attempt to flash the device when the treatment window is in good contact with the area you wish to treat.

WE RECOMMEND you look away from the device when pushing the treatment button.

ELECTRICAL AND FIRE SAFETY

As with any electrical device, certain precautions must be taken in order toensure your safety.

DO NOT try to open the device, as this may expose you to dangerous electrical components.
DO NOT use if the device is damaged; for example, cracked housing, cable damage (internal wires visible), cracked or broken glass filter etc. This may result in injury.
DO NOT use near bathtubs, showers, basins or other vessels containing water. If the device becomes wet, it should not be used.
DO NOT use if the device becomes uncomfortably hot to touch. This may indicate that the unit is damaged.
DO NOT attempt to flash the device onto any surface other than skin.
DO NOT operate the device if the mains plug is not easily accessible. You should be able to disconnect at any time.
DO NOT override the safety mechanism inherent to the device.

WARNING No modification of this equipment is allowed. Do not use anyother component, nor manipulate the device. This may damage the unit and causeit to stop working.

GENERAL SAFETY

The device should be kept out of the reach of children under 18 years of age.Children should not use, play with, maintain or clean the device. There are anumber of potential risks – exposure to the light output causing burns or eyedamage, electrocution, strangulation from the cables, choking on the RemovableFront. People with reduced physical, sensory or mental capabilities or lack ofexperience and knowledge may use the device if they have been givensupervision or instruction concerning the safe use of the device andunderstand the hazards involved. The Glass filter (9) is a critical componentthat will get hot during use. Keep the device out of reach of pets and pestswhich could damage it. DO NOT touch the glass filter during or directlyafter use. Regularly inspect the filter for damage.

Precautions

Hair removal by lasers or intense pulse light sources can cause increased hair growth in some individuals. Based upon currently available data, the highest risk groups for this response are females of Mediterranean, Middle Eastern, and South Asian heritage treated on the face and neck.
DO NOT USE the device on any area where you may want hair to grow back.
The device is not recommended for use on red, grey, white or blonde hair since it is not effective on these hair colors.

Potential Risks, Side Effects, and Skin Reactions

The use of this device could result in side effects. The table below lists theknown skin reactions that may occur following treatment with the device.

Possible Side Effects	How to assess and react
Mild pain / discomfort in the area being treated	This is expected and is

normal for all IPL treatments. You can keep on using the device as instructed,and the pain should diminish with continued use.
Warm feeling or tingling sensations during treatment, which typicallydisappear after a few seconds to a minute and decrease with continued use.|This is expected and is normal for all IPL treatments. You can keep on usingthe device as instructed.
Itchiness in the treatment area| This is quite common for IPL treatments, andshould subside after a short period. You can keep on using the device asinstructed. Do not scratch the area.
Skin redness during or after treatment which disappears within minutes.| Thisis expected and is normal for all IPL treatments. You can keep on using thedevice as instructed once skin redness has disappeared.
Skin redness which does not disappear within minutes and lasts 24-48 hours.|Stop using the device immediately and consult your physician before using itagain.
Pain or discomfort that is intense during treatment or persists after atreatment.| Stop using the device immediately and consult your physicianbefore using it again.
In very rare cases| How to assess and react
---|---
Swelling and redness that does not disappear within two to three days.| Stopusing the device immediately and consult your physician before using it again.
Temporary changes in skin color (lightening or darkening).| If your skin colorchanges, stop using the device immediately and consult your physician.
Blistering or burning of the skin.| Stop using the device immediately andconsult your physician before using it again. Apply a cold pack to the area.Treat with antiseptic or burn cream.

In a clinical trial of 50 subjects, each subject received 12 weeklytreatments. The recorded effects were:

Itchiness: Four subjects experienced mild itchiness after
Slight Redness: This was reported by 1
Mild Stinging Sensation: Five subjects reported mild discomfort following
In-growing Hair: One subject reported experiencing an in-growing hair following
Follicle Redness: One subject reported a red spot at the treatment site following In all cases, the treated skin returned to normal within 7 days.

Benefits

The device is indicated for the permanent reduction of unwanted hair. Aclinical trial was performed to assess both the safety and efficacy of thedevice. The key features of the clinical trial were:

All treatments were performed by non-medically trained operators at a single location using devices identical to the one provided in this package;
All subjects were required to complete questionnaires related to their general health and those who could not be treated, e.g. those who had one or more of the contraindications as listed in Section 3 of this User Manual were In addition, all subjects were required to provide Informed Consent as per international clinical trial requirements;
A total of 53 female subjects, aged between 19 and 45 years old, commenced the trial;
Three subjects left the trial during the treatment period for personal No subjects left the trial due to problems associated with the use of the device;
Each subject received 12 weekly treatments to their chosen body location. A typical treatment consisted of shaving the site then applying the device following the same process as outlined in Section 7, Step 3 of this user manual;
Hair counts were used to measure the change in the amount of hair 6 months after the last treatment and 12 months after the last The hairs in the treatment sites were counted via high-resolution photography and the difference in hair counts was calculated as a percentage change;
When used as directed, the clinical trial participants showed on average 44% less hair 6 months after their last treatment and 36% less hair 12 months after their last treatment when compared to hair counts taken before treatment (see table below). Actual results did vary from person to person
Number of subjects at 6 months post treatment| 50
---|---
Hair reduction at 6 months post treatment| 43.9 %
Number of subjects at 12 months post treatment| 33
Hair reduction at 12 months post treatment| 36.0 %
% of subjects met success (> 30% hair reduction) on all body areas at 12months post treatment. Subject success is defined as greater than 30 % hairreduction at all treatment sites at 12 months.| 66.7 %
The incidence of side effects during the clinical trial was minimal (as outlined in Section 4 above) and the majority of subjects (48 out of 50) would recommend the device to their friends.

Intended Use

USE
The device is intended for the permanent reduction in unwanted, visiblehair for a single user.

BODY AREAS

Women : Legs, arms, underarms, bikini area and face (below the cheekbones)
CAUTION : Do not use the device near the eyes, along the forehead, on thelips or nostrils. Do not use it in the genital area.
Men : Shoulders and below (chest, back, arms, stomach, legs)
CAUTION : Do not use on the face, neck or genital area. The device isintended to be used on body hair below the neck, including arms, underarms,bikini line, stomach and legs.

SKIN COLOR
The device is intended for use on light, medium and dark skin tones up toand including skin tone V (see Skin tone chart on page 3). The deviceincorporates two Skin Tone Sensors that measure the color of your skin andwill prevent use if your skin tone is too dark.

HAIR COLOR
The device is intended for use on naturally black or brown hair. It may notbe as effective on white, grey, blonde or red hair.

How To Use

WARNING : Follow each step in the treatment process ensuring you completeall aspects of each step
before progressing to the next.

Step 1: Preparing the treatment area
Remove all visible hair on the skin before using the device. You may use yourpreferred hair removal method. Remove any cosmetics, lotions and cream fromthe area you wish to treat. Cleanse the treatment area and pat dry. To keepthe treatment window clean and intact and prevent hair burns, make sure thereis no more hair remaining on the skin surface.
Step 2: Doing a Test Patch
Before your first treatment on each new body area, we RECOMMEND you test yourskin (in that area) for reactions.
The patch test area should be approximately 3 cm x 2 cm in size (equivalent to2 flashes applied to the skin side by side). Follow Step 3 to treat the area.
Wait 24 hours following the patch test, to ensure your skin is suitable fortreatment and there is no adverse reaction to the light energy. If there is noreaction after 24 hours, you may treat the area around the test patch. The‘patch tested area’ should not be re-treated for at least one week.
Step 3: Treatment
- a) Use the mains cord (8) to connect the base station to an electrical outlet. Press any button to activate the device. The LED power bars (3) will light up once and a fan will start running. This means the device is in READY mode. During operation, the device will heat up slightly.
- b) Press the treatment window (1) firmly against the area to be treated ensuring both skin tone sensors (2) are in contact with skin. The device will not operate if only one skin tone sensor is in contact with skin. Once both skin tone sensors measure a valid skin tone, the pre-set output power is displayed on the LED Power Bars (3) located on both sides of the device
  Silk·expert Pro5 uses skin tone sensors that continuously measure the color(tone) of your skin and automatically set the correct level of output powerneeded based on the measured skin tone. This is not related to the Fitzpatrickskin tone classification. If your skin is too dark for treatment withSilk·expert, the skin tone sensors will detect this and prevent the unit fromoperating.

RED lights will be shown in the Power Bar if your skin is too dark.

If a valid skin tone is detected, the Power Bars will illuminate WHITE.

Thanks to the built-in, intelligent SensoAdaptTM, which automatically measures the skin color, there is no need for the user to make any manual adjustment for skin tone. The skin tone chart on page 3 is displayed also on the sales box as a guidance to potential purchasers to determine if the device will work on their skin colouration. This does not relate to the Fitzpatrick scale, it is simply a color guide
Number of Power bar lights illuminated| 10| 9| 8| 7| 6|5| 4| 3| 2| 1
---|---|---|---|---|---|---|---|---|---|---
Max. energy (J/cm²)| 6.00| 5.78| 5.56| 5.33| 5.11| 4.89| 4.67| 4.44|4.22| 4.00
Press the treatment button (5). The device will flash and a warm sensation should be felt. If you find the treatment uncomfortable, you can reduce the light intensity using the sensitive mode button (4) by toggling through the following 3 settings:
Standard:3 indicator lights
Sensitive: 2 indicator lights
- Extra sensitive: 1 indicator light (lowest light intensity with fast flash rate)
  Sensitive and extra sensitive settings are meant for sensitive areas and firsttime users. With reduced light intensity more treatments may be required tosee the desired effects.
  The power bars flash to confirm a change in the light intensity setting.
  When holding the sensitive mode button (4) longer than 3 seconds, the deviceis deactivated. After 10 minutes without use, the device is automaticallydeactivated. To re-activate, press any button
  Move the treatment window to the next area to be treated and The device needsto recharge between flashes. This will take less than a second.
  Ensure that the entire area receives treatment, but DO NOT treat an area twice(overlapping flashes).

Treatment Modes

The area to be treated has to be hair-free, clean and dry. Before pressing thetreatment button, look away from the device to avoid the bright light. Inseldom cases, a user may find the flash too bright, however there is no safetyrisk associated with this. For increased comfort, we recommend treating in awell-lit room to help reduce the perceived brightness.

GLIDING

for fast and efficient treatment of large areas (e.g. legs).

Cleaning, Maintenance and Storage

After treatment, always unplug the device.
After use, the handset, the skin tone sensors (2) and the treatment window (1) should be inspected for damage and wiped down with a dry, lint free cloth. If any marks or black spots are seen, then it is best to clean them off straight away after treatment.
NEVER use water or other cleaning fluids, as these can damage the device leading to a potential safety hazard.
WARNING : The glass filter (9) can get hot during use. DO NOT touch or clean the filter for at least 5 minutes after use to allow it to cool down.
To ensure maximum performance, keep the heads (10, 11, 12) with their built-in reflectors free from dirt, hair or other debris. Do not clean them in water, but use a dry cloth for cleaning them carefully.
Store the device in a cool, dry place. Make sure that the treatment window and skin tone sensors are protected from damage.
Regularly check the device (including cords) for visible signs of damage. In case of damage or cracks, stop using the device.

Traveling with the Device
The device will work with all commonly encountered main supplies. Providingyou have a suitable adaptor for the mains power cable plug, the device willoperate as normal.

Troubleshooting

Problem	Solution
Power bars do not light up when treatment window is placed on the skin.	Make

sure the device is connected to an electrical outlet. Press any button toactivate it.

Ensure both skin tone sensors are in full contact with the skin. If needed,move the device in a way that both skin tone sensors get skin contact.

The device doesn’t work on small areas.| Use the precision head (if available)on small, hard-to-reach areas. Make sure both skin tone sensors are in contactwith the skin.
With the precision head attached, the flashing sequence is slower.| This isnormal.
On the power bar, only the first LED illuminates red.| Invalid skin tonereading. Your skin is too dark. For safety reasons, the device will not flash.
Center mode button light is flashing.| Device is deactivated. Press any buttonto re-activate it.
First LED on power bars flashes red.| Head (10, 11 or 12) has been taken off.Re-attach it.
The power bars show an unfamiliar pattern of one red LED shining along withindividual white LEDs.| Device error. Device will not operate. Unplug and re-connect.

If error persists, contact a Braun Service Center.

All white LEDs flash.| End of product lifetime. Maximum number of flashes(400,000) has been reached.
The device is broken, cracked or appears defective.| DO NOT USE if the handle,the base station or the mains cord is damaged.

Labels and Symbols

The base station is marked with the following symbols:

Other symbols shown on the base station refer to requirements for otherregions.

Technical specifications

Braun Silk·expert Pro5 is a filtered broadband Intense Pulsed Light system with the following technical specifications:
Repetition rate: every 0.5 – 0.9 seconds (depending on treatment setting), continuous operation
Max optical output:6 J/cm2
Pulse length: 2.6 msec FWHM
Wavelength: 510 – 2000 nm
Power line input: 00 – 240V~, 50-60Hz, 1.7 – 0.91A
Operating temperature:5°C – 40°C / 41°F – 104°F
Optimum operating temperature:5°C – 30°C / 59°F – 86°F
Operating humidity: up to 93% R.H. non-condensing
Operating pressures: 700 hPa to 1060 hPa
Treatment area (spot size):3 cm² (Wide head: 4 cm², Precision head: 1.5 cm²)
Transport Conditions
Temperature range: – 25°C to 70°C / –13°F to 158°F
Humidity:up to 93% R.H. non-condensing
Pressures: 500 hPa to 1060 hPa

The device includes 400,000 flashes and is intended for a single user.Expected service life: 6 years This device complies with the standards IEC60601-1:2005/A2:2012, CAN/CSA-C22.2 No. 60601-1:2014, ANSI/AAMI ES60601-1:2005/ A1:2012, IEC 60601-1-11:2015, IEC 60601-2-57:2011, EN 55014-1:2017, EN55014-2:2015, EN 61000-3-2:2014, EN 61000-3-3:2013.

Support

US Helpline: 1-800-BRAUN-11 or 1-800-272-8611 Canada Helpline: 1-800-387-6657If you are unable to call our Helpline during working hours, we provide onlinesupport via our web page (www.braun.com) or Facebook.

Manufacturer :

CyDen Ltd., Block A, Bay Studios Business Park, Fabian Way, Swansea SA1 8QB,UK

Warranty

For the US only: 1 year limited warranty

Braun warrants this device to be free of defects in material and workmanshipfor a period of one year from the date of original purchase. If the deviceexhibits such a defect, Braun will, at its option, either repair or replace itfor the consumer without charge. Please call 1-800-Braun 11 (800-272-8611) tobe referred to the authorized Braun Service Center closest to you. Thiswarranty does not cover damage resulting from accident, misuse, abuse, dirt,water, tampering, unreasonable use, servicing performed or attempted byunauthorized service agencies or failure to provide reasonable and necessarymaintenance. ALL IMPLIED WARRANTIES INCLUDING ANY IMPLIED WARRANTY OFMERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE ARE LIMITED IN DURATIONTO 1 YEAR FROM DATE OF ORIGINAL PURCHASE. IN NO EVENT WILL BRAUN INC. BERESPONSIBLE FOR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT.Some states do not allow the exclusion or limitation of incidental orconsequential damages, so the above limitation or exclusion may not apply toyou. This warranty gives you specific legal rights, and you may also haveother legal rights which vary from state to state.

For Canada only:

In the event the device fails to function within 1 year from date of purchase,because of defects in material or workmanship, and the consumer returns theunit to an authorized service center, Braun will, at its option, either repairor replace the unit without additional charge to the consumer.

Please call 1-800-387-6657 or visit www.service.braun.comto be referred to the authorized ServiceCenter closest to you. This guarantee does not cover any product, which hasbeen damaged by dropping, tampering, wrong current, servicing performed orattempted by unauthorized service agencies, misuse or abuse.

Exclusion of Warranties: The foregoing warranty is the sole warrantyoffered by Braun hereby disclaims any implied warranty or merchantability orfitness for any particular purpose. In no event will Braun be responsible forconsequential damages resulting from the use of this product.

100 days money back satisfaction guarantee

Braun Silk·expert Pro5 Intense Pulsed Light (IPL) is a hair removal devicethat can be used comfortably at home. After 6 to 12 weeks of treatment, areduction in hair regrowth will be visible. We are willing to guarantee yourfull satisfaction, or your money back. Try the device for 10 to 12 weeks. Ifyou are not fully satisfied after that time, please call 1-800 Braun 11(800-272-8611) in the US or 1-800-387-6657 in Canada.

Please note: No refunds will be made for any device damaged by accident,neglect or unreasonable use. Your device must be shipped in its originalpackaging, with your original sales slip indicating the date of purchase.

Please include the following information when you return your device:

Name
Street
City
State Zip code
Telephone number
Please allow 6-8 weeks for handling.